Renewals Specialist

Summary

Join Sonar, a company dedicated to building secure and high-quality code, as a Renewal Specialist. You will play a crucial role in customer retention and business growth by managing and overseeing automated renewal processes, monitoring upcoming renewals, and ensuring timely and accurate execution. You will collaborate with sales and senior renewal specialists to address objections, adjust proposals, and manage upsell and cross-sell opportunities. Additionally, you will categorize churn reasons, share customer feedback, handle administrative tasks, participate in process improvements, and keep CRM tools updated with accurate renewal data.

Requirements

• A proven experience dealing with customers
• Strong customer-oriented approach
• Attention to details
• Valuing high-quality work
• Strong ability to work effectively as part of a team
• Prioritization and organization skills
• Excellent communication skills
• Knowledge of Salesforce.com or a similar CRM
• A degree in Business or a related field
• Fluent English, written and spoken

Responsibilities

• Manage and oversee all low-touch, automated renewal processes, ensuring timely and accurate execution
• Monitor upcoming renewals and maintain an accurate renewal pipeline
• Establish and communicate renewal quotes to customers through SFDC automation
• Collaborate with Sales and Senior Renewal Specialists to address objections and adjust proposals when needed
• Manage upsell and cross-sell opportunities in close collaboration with Sales
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights
• Handle administrative tasks related to renewals, ensuring smooth processing across internal teams
• Actively participate in process improvements, identifying efficiencies and implementing best practices
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data

Benefits

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday)
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them