Renewals Success Specialist

Summary

Join Securly, Inc., a leading provider of K-12 student safety and wellness solutions, as a Renewals Success Specialist. You will be responsible for managing subscription renewals, ensuring customer retention, and maximizing revenue. This role involves collaborating with various teams, addressing customer concerns, and identifying upsell/cross-sell opportunities. Success in this position requires strong communication, organizational, and problem-solving skills. The position is fully remote and offers a competitive salary and benefits package. Securly prioritizes employee well-being and offers a comprehensive benefits package to support employees' holistic well-being.

Requirements

• 1+ years of experience in a similar role, exceeding renewals or expansion goals
• Strong understanding of K-12 Education space, including: EdTech buying cycles and decision-making processes
• Strong understanding of K-12 Education space, including: Key reasons for technology adoption in K-12 settings
• Strong understanding of K-12 Education space, including: K-12 personas and their roles in purchasing decisions
• Proficiency in CRM systems, particularly Salesforce
• Demonstrated ability to meet or exceed performance targets in a customer-facing role

Responsibilities

• Manage and execute the end-to-end renewal process for assigned accounts, ensuring timely and accurate renewals of subscriptions while handling a high volume of work simultaneously
• Collaborate with CSMs and the Customer Support team, addressing customer needs, resolving issues, and ensuring satisfaction prior to the renewal period
• Maintain accurate and up-to-date records of customer renewal statuses, communications, and outcomes in CRM systems (e.g., Salesforce), interpreting data and identifying trends in customer behavior
• Identify at-risk accounts and collaborate with internal teams to implement retention strategies that address potential churn
• Partner with CSMs in identifying and communicating opportunities for additional product adoption or upgrades during the renewal process, focusing on upsell and cross-sell opportunities
• Provide regular reports and updates on renewal rates, churn risks, and customer feedback to leadership and relevant teams, showcasing your ability to interpret data and identify trends
• Deliver clear and professional communication regarding renewal timelines, pricing and contract details to customers, demonstrating your negotiation skills and ability to address customer concerns effectively
• Develop and implement strategies to improve renewal rates and customer satisfaction, showcasing your problem-solving skills and ability to drive positive outcomes
• Consistently meet or exceed established renewal rate targets and revenue goals

Benefits

• Base salary up to $60K + $8K in annual bonus
• Top-tier health, dental, and vision insurance
• Company-sponsored 401(k) match
• 12 weeks of fully paid parental leave
• Unlimited vacation
• Eight paid holidays
• Special summer Friday half-days
• A full week of paid leave at year-end
• $1,000 annual stipend for professional development
• Remote-first approach