Reports Analyst

Summary

Join Wing and redefine the future of work! As a Reports Analyst, you will be the single source of truth for reporting across multiple departments, implementing reporting platforms and creating Power BI dashboards. You will empower every department with accurate data, eliminating manual processes and enabling smarter business decisions. This is a permanent remote position offering competitive salary and professional development opportunities. You will report directly to the VP of Operations and/or COO and work with various teams to consolidate data and provide timely reports. Apply now to help transform the way the world works!

Requirements

• Proven experience in data analysis, reporting, or business intelligence, preferably in a BPO or remote work environment
• Significant experience with MySQL for querying, extracting, and analysing operational and performance data
• Proficiency in Power BI and other data visualisation/reporting tools
• Strong analytical skills and high attention to detail
• Ability to manage and prioritise multiple reporting requests
• Excellent communication skills and ability to collaborate across departments

Responsibilities

• Report directly to the VP of Operations and/or COO
• Lead the implementation of reporting platforms to deliver daily, weekly, monthly, and quarterly data
• Serve as the single source of truth for reporting across Operations, Quality Assurance, Talent Acquisition, Training, and Client Services Management teams
• Create and manage Power BI dashboards to consolidate reporting needs
• Partner with the engineering team to explore data consolidation opportunities
• Provide timely ad hoc reports as required by leadership and department heads
• Daily EOD summaries of absenteeism and attrition
• Daily churn reports
• Weekly quality and/or NPS results
• Operational dashboards
• Monthly business review reports for Operations leadership
• Ad hoc Power BI dashboards and reports
• Updated weekly scorecards for all Wing Assistant employees

Benefits

• Competitive salary ranging from PHP 30,000 to PHP 40,000 (depending on experience)
• Permanent remote work setup
• Opportunities for professional growth and development
• Be part of a collaborative, innovative, and globally minded team