Business and Reporting Analyst

Summary

Join Smartsheet as a Reporting & Business Analyst and transform data into actionable insights. You will design and maintain dashboards and reporting solutions using various tools, lead deep-dive analyses, and act as a subject matter expert for key metrics. Collaborate with stakeholders to gather requirements and translate business questions into data problems. Support strategic initiatives by building performance measurement models and fostering a data-driven culture. This role requires strong technical skills, business acumen, and excellent stakeholder management capabilities. The ideal candidate will have 5+ years of experience in a related field and proficiency in SQL, Tableau, Excel, and Salesforce.

Requirements

• Minimum 5 years of experience in business analysis, data analytics, or reporting roles
• Strong command of SQL, Tableau (or other visualization tools), advanced Excel (VBA is a plus) and Salesforce (SFDC) Reporting and dashboards, and Snowflake
• Bachelor's degree in Business, Economics, Engineering, Data Science, or equivalent experience
• Demonstrated problem-solving mindset and ability to translate complex data into business stories
• Experience in report automation, workflow optimization, and performance tracking
• Proven stakeholder management skills, with ability to influence and communicate effectively at multiple organizational levels
• Comfortable working in fast-paced, ambiguous environments with changing priorities
• Excellent verbal and written communication skills in English (B2+ proficiency required)

Responsibilities

• Design, develop, and maintain scalable, automated dashboards and reporting solutions using Excel, SQL, Tableau (or Power BI) and Salesforce Dashboards to track business KPIs and operational performance
• Lead deep-dive analyses to uncover root causes, trends, and improvement opportunities, presenting clear and impactful insights to business leaders
• Act as subject matter expert (SME) for key metrics and performance frameworks across multiple functions
• Facilitate requirements-gathering sessions with cross-functional stakeholders to align reporting needs with strategic goals
• Translate ambiguous business questions into clear data problems, and proactively recommend reporting or analytics solutions
• Support strategic initiatives by building performance measurement models and decision-support tools
• Champion a data-driven and continuous improvement culture, identifying opportunities for reporting automation and process optimization
• Build and nurture trusted partnerships with business leaders, enabling collaborative problem-solving and strategic alignment

Preferred Qualifications

• Knowledge of using Smartsheet for reporting capabilities is highly preferred
• Smartsheet experience and knowledge of project management principles are a plus
• Familiarity with Google Workspace tools (Sheets, Slides, Docs) and AI-driven tools is a plus

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica