Simple Marketing Operations Cloud is hiring a
Research Lead

Summary

Join a team at the cutting edge of AI and health to lead research initiatives that drive business decisions and improve user engagement.

Requirements

• 5+ years of experience leading research teams, with a proven track record of driving cross-functional research initiatives in digital health, AI, consumer technology, or related fields
• Strong expertise in both qualitative and quantitative research methods, with a focus on behavior change, user experience, and personalized interventions
• Experience working with product, marketing, and growth teams to turn research insights into actionable strategies that drive both user retention and acquisition
• Demonstrated success in translating research into impactful decisions that improve user engagement, product outcomes, and business growth
• Familiarity with AI, machine learning, and digital health technologies, especially in the context of personalized user experiences and behavior change

Responsibilities

• Proactively Understand Current and Future Customers: You will lead initiatives to gather deep insights into both current customer behaviors and future customer needs
• Democratize Research Across the Business: One of your key goals will be to make research accessible across all teams, fostering a culture of data-driven decision-making
• Ensure Speed and Quality in Research Delivery: You will be responsible for maintaining high standards in both the speed and quality of research
• Identify Trends and Evaluate the Impact of Decisions: You will lead research initiatives that assess how past decisions have impacted the business and evaluate future trends in the health and wellness space
• Lead and Manage the Research Team: As research lead, you will oversee the research team’s roadmap and manage projects from concept to completion
• Analyze Key Metrics (NPS, CSAT, etc.) You will oversee the analysis of key customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT), and introduce new metrics as needed along with the product team

Benefits

• Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product
• In-office, and hybrid work opportunities
• Relocation package (Cyprus)
• The equipment whatever you need to be happy and productive
• A premium SIMPLE subscription
• 21 days annual leave, plus bank holidays (those observed where you live)
• Support to learn English, should you need (or want) to
• Flexible hours. We focus on your results, not how long you spend at your desk