Ux Researcher Lead

Summary

Join OLIVER, a global leader in bespoke in-house agencies, as a UX Researcher Lead. This senior-level role within the Customer Marketplace Insights team requires driving transformation through impactful research. You will collaborate with designers and business partners, conducting various research activities to understand customer needs and behaviors. The position demands experience in qualitative and quantitative research methods, stakeholder management, and Agile environments. The role is remote-friendly with a base salary ranging from $175,000 to $210,000, depending on experience and location. OLIVER is committed to creating an inclusive and sustainable work environment.

Requirements

• Bachelor’s degree in a research-related discipline
• 7 more years of related non-academic work experience in a dedicated research role
• Experience defining and planning the approach and methodologies in context of project scope and timeline
• Experience with user research methods (usability testing, user interviews, diary studies, et cetera)
• Experience crafting discussion guides and appropriate tools and exercises to reveal customer/user needs and desires
• Experience moderating and planning field studies, user interviews, and usability studies in in-person and remote testing environments
• Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch
• You have at least a non-specialist understanding of quantitative research – you know the basics, and have a good sense of when to ask a specialist for help or look something up
• Experience with secondary data, trends, and learnings
• Experience demonstrating UX Research impact, including driving business and product decisions through UX Research
• You have worked in close partnership with designers and business units
• You are adept at managing stakeholders and understanding the orientations and needs of different business functions within a large organization
• Experience with project management in cross-functional teams
• Experience working in an Agile environment
• Detail-oriented approach and the ability to work fairly independently on a variety of tasks
• Strong oral and written communication skills

Responsibilities

• Execute research activities (e.g., user interviews/testing/evaluation, field studies, journey mapping) to uncover experience and product development insights
• Produce research documents – screeners, question guides, reports, et cetera
• Moderate/host workshops such as ideation sessions
• Build impactful and influential insights and stories spotlighting the most relevant user orientations and behaviors
• Perform desk research (e.g., lit reviews) to inform the front end of new projects
• Manage the research participant experience, to ensure their comfort during research sessions, and protect their personal/private data
• Collaborate with and manage stakeholders across various functions/disciplines, including industrial design and technology partners

Benefits

• Base salary ranging from $175,000.00 to $210,000.00
• Remote work option