Research Services Coordinator

Summary

Join The Harris Poll as a Research Services Coordinator, serving as a crucial link between Client Services and Operations. You will play a key role in ensuring high-quality research insights are delivered to clients. Collaborating with internal teams and external vendors, you'll be involved in all stages of the research process, from survey design to data delivery. This position requires strong organizational and communication skills, along with experience in market research. The successful candidate will be a self-motivated problem-solver with a passion for research and a collaborative approach to client management. The salary range is $55,000 - $70,000 annually.

Requirements

• Possess a Bachelor’s degree or relevant work experience
• Demonstrate excellent oral, written and interpersonal communication skills
• Possess solid customer service skills
• Demonstrate strong time management and organizational skills
• Exhibit a collaborative and proactive customer service approach; be highly solution focused
• Demonstrate effective client management (internal) skills
• Show the ability to handle multiple projects while maintaining a high level of quality
• Be a self-motivator with an interest and enthusiasm for research and problem solving
• Be proficient in Microsoft Office, with intermediate/advanced skills in Word and Excel

Responsibilities

• Review and assign projects using project management software (Asana)
• Manage client sample projects by utilizing sample delivery tools (proprietary software and vendors)
• Ensure overall research excellence from design through delivery
• Develop and maintain quality and productivity standards for all projects
• Partner, engage, and collaborate with client services by advising/consulting on best research practices
• Serve as a resource for client services and operations throughout the project lifecycle
• Understand and monitor external project budgets, investigate issues and recommend appropriate actions
• Oversee coordination of fieldwork for client sample studies, troubleshoot and implement creative solutions
• Coordinate with external vendors (e.g., translation, sample)

Preferred Qualifications

• Have market research experience
• Have experience with Salesforce
• Have experience with email deliverability, Sendgrid and anti-spam laws