Resident Account Administrator

Summary

Join Asset Living as a Resident Account Administrator and contribute to the success of multiple communities nationwide. This remote position requires meticulous bookkeeping, accurate reporting, and effective communication with residents regarding delinquency and other account matters. You will be responsible for deposit accounting, closeout procedures, and preparing various notices. Collaboration with onsite teams and adherence to legal regulations are crucial. The ideal candidate possesses experience in property management, strong communication skills, and proficiency in relevant software.

Requirements

• At least 2 years in an Assistant Manager or 1 year in a Community Manager role
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations
• Comprehensive understanding of Landlord/Tenant laws and application, familiarity with the state specific Lease and Addendums, Federal Fair Debt Practices Act, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry

Responsibilities

• Conduct all business in accordance with the companies’ policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to MultiFamily Housing
• Fully implement and enforce all policies and procedures as outlined in the Companies Policy and Procedures Manual
• Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and EVP
• Assist associated communities with delinquency and inhouse collections efforts
• Assist onsite teams in ensuring small balance reminders are sent regularly
• Maintain accurate resident records, update the Portfolio Collections Specialist weekly of rents collected, delinquent rents outstanding, and eviction status
• Ensure proper and timely completion of deposit accounting
• Ensure accurate and timely completion of closeout, including a mid-month pre-close review
• Prepare all notices such as late rent letters, notices to cure or surrender, and return payment notifications
• Ensure timely completion of monthly dispossessory and eviction filings
• Coordinate with onsite team on all move out and dispossessory unit walks on a weekly basis
• Coordinate timely posting of all rent and monies received onsite
• Complete additional tasks as assigned or necessary

Preferred Qualifications

• A minimum of a high school degree
• Bi-lingual abilities (written and verbal)
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related