Engagement Manager

Summary

Join Rethink Ed as an Engagement Manager and become the primary customer contact, supporting implementation across school districts. You will work with district leaders, provide professional development, and ensure platform utilization. Success is measured by account renewal and growth, with utilization serving as a key indicator. The role requires strong presentation, customer management, and technical skills, along with experience in behavior analysis and education. Remote opportunities are available for candidates residing in NJ or NY. Competitive benefits are offered, including medical, dental, vision, 401k, flexible PTO, and access to RethinkCare.

Requirements

• Bachelor’s Degree in Education, Psychology, or related field
• 2 or more years of experience in a classroom utilizing behavior analytic principles
• Staff training and presentation experience

Responsibilities

• Work with district leaders and provide professional development to educators to ensure fidelity of platform implementation
• Provide constant engagement to encourage utilization to produce outputs and outcomes through the Rethink platform
• Deliver webinar or occasional face to face one-on-one, or small group presentations as needed
• Maintain expert content knowledge of best practices in behavior analysis and management, Social and Emotional Learning and Special Education
• Participate in ongoing professional development activities scheduled for professional services team
• Address customer needs, overcome and address customer issues, responding to customer need in a timely fashion and promote a high-touch experience for all customer levels from leadership to end-user
• Establish an ongoing communication feedback loop with district leadership, site-based leadership, classroom support professionals and end-users
• Establish communication repertoire with customers to ensure customer needs are met
• Create opportunity and facilitate strong customer relationships
• Adapt implementation supports to address unique customer needs
• Negotiate and develop price quotes and manage all contracts
• Upsell and expand customers
• Ensure the receipt of PO’s
• Enter customer interactions in Salesforce and use all Salesforce applications
• Maintain customer database
• Upload initial implementation plan and quarterly implementation plan updates
• Enter all bugs and feature requests weekly
• Use tracking information to strategically plan your daily, weekly and monthly customer support activity.  Maintain outlook calendar and share calendar with your manager and team
• Monitor utilization; create action plans for low utilization
• Develop implementation plans that include outcome and output measures that Rethink can directly affect for customer ROI
• Display enthusiasm for the evolving educational marketplace; understand the needs of the customer and able to convey opportunities and trends to peers, management, marketing and editorial
• Embrace change and the approach to how business is conducted: analyze trends, seek out innovation and adapt. Share new best practices
• Attend and engage in all company and team meetings
• Assist with the development of tools and resources as needed
• Control assigned expenses and ensure that T&E is submitted in a timely fashion
• Understand how the business makes money; able to help prioritize decisions when to make investments vs. saving expenses
• Submit various reports/data to your manager as requested
• Use of Salesforce daily is a requirement

Preferred Qualifications

• Product knowledge and knowledge of state/local standards/trends to customize presentation message
• Demonstrate strong questioning strategies & listening skills
• Limited travel for company functions, occasional conference or onsite training

Benefits

• Competitive medical, dental, and vision benefits
• 401k plus company match
• Flexible PTO and company paid holidays
• Access to RethinkCare and ability to gift to 5 friends and family members
• Remote opportunities are available to candidates who reside in NJ or NY