Telefonica Tech is hiring a
Resource Coordinator

Summary

Join our dynamic and professional team as a Resource Coordinator to effectively organize and schedule technical consultants' diaries, working remotely from Sofia, Bulgaria.

Requirements

• Demonstrable experience of a similar role within a Professional Services Project environment
• Previous experience within a resourcing role would be preferable
• Solid planning and organisational skills with the ability to prioritise work
• Ability to carry out tasks to a high standard with a strong eye for attention to detail
• Robust and clear approach – has the confidence to challenge, offer opinion and ‘push back’ when required
• Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums
• Demonstrates creative thinking and problem-solving skills but knows when to escalate
• Team Player – understands the importance of individual as well as team contribution

Responsibilities

• Working closely with key stakeholders to find the right resourcing solution for our customers and the company
• Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care
• Coordination and allocation of resources to projects according to projects plans, resource availability and skill set
• Management of Jira project management tool and resourcing tickets
• Escalate resource constraints or a skills shortfall to the Resourcing Manager
• Assist with and maintain the skills matrix to ensure it is accurate at all times
• Conduct and manage weekly Project Management resource meetings
• Ensure new customers and projects are set up on all relevant systems
• Ensure the correct Sales governance is followed and commercial coverage is in place
• Assist with checking and approving timesheets for all Professional Services resources
• Administration of approved annual leave
• Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system
• Support other areas of the resourcing team, including other administration duties as and when required

Benefits

• Great holiday allowance - 25 days
• Company team days (3 times a year!!)
• Travel card
• Multisport card