Resource Management Coordinator

Summary

Join GuidePoint Security as a Resource Management Coordinator and assist Project Managers in identifying and managing resources for Professional Services engagements. This remote position involves managing resource calendars, bookings, and project data using OpenAir. You will be responsible for planning and managing resources, ensuring projects meet scope and budget expectations, and managing the full engagement lifecycle. The role requires strong communication, problem-solving, and project management skills, along with experience in resource management and consulting services. GuidePoint offers competitive benefits, including comprehensive health insurance, flexible time off, and a retirement plan.

Requirements

• Minimum of 3 years of experience in resource management/project management/project coordination
• Minimum of 2 years of experience in a consulting services role or similar IT Project Management structure
• Experience with managing staffing and/or resource schedules
• Experience in interfacing with information security positions and stakeholders
• Bachelor’s degree in a relevant discipline or equivalent experience
• Demonstrated ability to evaluate project objectives and scope, gain customer understanding, schedule resources, and manage timeline and budget
• Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health
• Understanding of a broad range of information security terms and disciplines
• Understanding of professional services revenue recognition and invoicing
• Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management
• Ability to analyze and solve problems, perform complex tasks and prioritize
• Ability to build customer relationships that enhance communications to ensure project success
• Advanced use of all Microsoft Office Suite and Microsoft Project, with advanced ability to utilize Microsoft Excel for project reporting
• Proficient in Certinia, OpenAir and Salesforce, or other Professional Services applications
• Willingness to travel up to 10%
• Evening and weekend hours may be required

Responsibilities

• Generate and review scheduling, utilization and forecasting reports and provide analysis of the data in making staffing and project team decisions
• Plan and manage resources ensuring all projects meet scope and budget expectations
• Maintain the OpenAir management tool for project data
• Manage and support internal processes for revenue recognition and customer invoicing
• Efficient and effective management of Professional Services projects through the full engagement lifecycle: Sales handoff, Resourcing, Customer project plan development, Execution management, Project closeout activities
• Ensure regular and timely communications to all key stakeholders
• Manage project issues and risks to resolution
• Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met
• Create and maintain project management methodology and process documentation
• Other duties as assigned

Preferred Qualifications

• Experience with Identity and Access Resource Management
• Standard industry certifications

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option