Remote Restaurant Reservations Consultant

Summary

Join our vibrant team as a Restaurant Reservations Consultant and share your passion for dining with members, while delivering high-quality experiences and building strong relationships.

Requirements

• At least 3 - 4 years' of relevant work experience in hospitality, ideally in restaurants
• Solid practical knowledge of the London dining scene, with a focus on fine dining is a must
• Experience in working with private dining / events is desired but not mandatory
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

Responsibilities

• Acknowledge and respond to member requests promptly, with a focus on exceeding expectations
• Communicate with members, suppliers, and internal teams to deliver high-quality dining experiences
• Resolve requests resourcefully, adding value to each one while enhancing member satisfaction
• Conduct research for unique or unusual dining requests, always seeking ways to improve the service
• Establish strong relationships with members, truly understanding their preferences and dining needs
• Provide thoughtful suggestions and secure bookings tailored to their requests
• Maintain regular contact with members, refining their requests and encouraging full use of the service
• Actively cross-sell our travel and lifestyle services to enhance member experience
• Keep member information up to date in the in-house system with 100% accuracy, minimizing potential confusion
• Maximize opportunities for commission and ensure accurate invoicing for booking requests
• Work closely with the Member Satisfaction Team and Team Manager to continually drive high levels of satisfaction
• Assist in resolving customer care issues swiftly and effectively
• Proactively report any issues or feedback to ensure continuous improvement
• Work closely with restaurant partners to secure bookings or hold tables, maintaining positive supplier relationships
• Confidently negotiate with restaurants to secure bookings that members might struggle to obtain on their own

Benefits

• A competitive salary. depending on experience, plus a performance-based bonus
• Hybrid working.. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work.. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals.. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards.. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays. - possibilities to Travel and Work!
• Employee Discounts.. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness. (EHWP) services which are confidential and free for all employees to use