Retail Account Manager

Summary

Join our team as the Retail Account Manager to strengthen relationships and drive adoption of Nabis services, collaborating with internal teams to align on retail goals and manage Nabis's suite of retail services.

Requirements

• Background in retail cannabis sales, operations, or related fields
• Established, trusted relationships across CA cannabis retail
• Strong customer experience expertise
• Proven track record in driving revenue with external partners
• Highly organized
• Good problem-solving skills
• Detail oriented
• Excellent multitasking, time management, and prioritization skills
• Superior communication and interpersonal skills
• Low-ego, adaptable, and high EQ
• Data analytics proficiency (Excel, SQL) a plus

Responsibilities

• Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels
• Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections
• Engage Retail Services: Educate retailers on Nabis’s complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution
• Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships
• Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies
• Stakeholder Collaboration: Organize and lead cross-functional retail stakeholder meetings
• Retailer Engagement: Track each retailer’s engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption
• Data Coordination: Maintain a centralized “single source of truth” in Zen Desk for each retailer profile
• Engagement Metrics: Track retailer engagement by monitoring GMV and logging all active points of contact
• Retail Success Grid Completion: Monitor each retailer’s progress, tracking: Net Promoter Score (NPS)
• Adoption rates for Anchor Day, Drop & Go, and Bill Pay
• Marketplace adoption levels (core, exploratory, wholesale)
• Automatic ordering and product creation
• Central distribution engagement
• Shelf space relative to Nabis’s market share, aiming to exceed current levels
• Sales-Related Metrics: Generate leads and drive growth for brand and product lines through retailer interactions

Benefits

• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis
• Flexible PTO package
• Competitive pay with a base of $65,000 and uncapped bonus potential