Retail Services Project Manager

Summary

Join Salsify, a leading commerce infrastructure company, and become a Project Manager on the Retail Network team. You will play a key role in delivering successful implementation projects for enterprise customers. This involves managing all aspects of project delivery, working cross-functionally, and collaborating with clients to define scope, timelines, and budgets. The ideal candidate possesses strong project management skills, excellent communication, and a customer-centric approach. Salsify offers competitive compensation, benefits, and a positive work environment.

Requirements

• 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred
• You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach a resolution
• You demonstrate solid project management competencies and behaviors, including plan management for project activities, scope, deliverables, timeline, and budget; risk, issue, and change management; and comfort and alignment in utilization a PSA and other tools as a project’s source of truth
• You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of the industry and a customer’s specific terminology
• You foster great relationships with internal teams and external customers. You are unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics
• You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations
• Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days

Responsibilities

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for mostly enterprise customers
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans
• Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support
• Collaborate with cross-functional teams across Salsify to identify and schedule the appropriate resources necessary to successfully deliver projects
• Continuously assess operational opportunities and drive efficiency improvements

Preferred Qualifications

• Experience working with Retailer and/or Distributor customers
• Experience working in a global environment and across different cultures

Benefits

• Health & medical benefits
• Flexible spending accounts
• Flexible PTO
• Equity in the form of stock options
• In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive