Project Manager

Summary

Join Bluecore's Customer Success team as a Project Manager, Onboarding! You will manage the onboarding process for new and existing customers transitioning to Bluecore's email marketing platform. This integral role empowers customers to build successful email campaigns. You'll ensure customers are fully configured, trained, and meet their goals. Success is measured by launch time, quality, and customer satisfaction. The ideal candidate is customer-centric, resourceful, and tenacious. This is a remote-first position with a competitive salary and benefits package.

Requirements

• At least 4 years of experience in a customer facing position in a technology environment
• Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred)
• In depth understanding of email marketing and best practices
• Proven ability to manage multiple projects
• ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Be detailed in documenting information and practice good follow through techniques
• Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills
• Fantastic interpersonal and influencing skills
• BA/BS degree is required

Responsibilities

• Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
• Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
• Manage the client transition from Sales to Customer Success and look for ways to improve the process
• Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
• Set the right client expectations and make sure the project is completed on time and within project scope
• Work with deliverability team to create and implement batch email ramp up plans
• Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
• Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these
• Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
• Ensure a clear understanding of the Bluecore platform

Preferred Qualifications

• PMP certification is an asset
• Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus

Benefits

• Equity
• Perks & benefits
• Development opportunities at Bluecore
• Remote first organization with the option to potentially work in our New York headquarters on occasion moving forward