Center for Employment Opportunities is hiring a
Retention Specialist

Summary

Join our team as a Retention Specialist and play a crucial role in keeping program participants engaged in the labor force for at least twelve months after securing full-time employment. As a resilient and results-driven individual, you will build strong relationships with participants, manage caseloads, and advocate for participant needs.

Requirements

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

Responsibilities

• Maintaining frequent contact with participants
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals
• Providing participants with continued life skills education and relevant resources
• Advocating for participant needs with parole officers and other constituencies
• Distributing retention incentives to participants
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants

Benefits

• Medical and dental coverage
• Professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI)
• Paid parental leave
• Participation in a retirement plan
• Sick and vacation leave
• Paid holidays