Revenue Manager

Summary

Join Saltbox as our Revenue Manager and lead our billing team, optimizing workflows, and ensuring accurate revenue data. You will manage the Billing team, oversee billing communications, monitor performance metrics, and own the monthly revenue close. This role requires building dashboards and reports, automating billing workflows, acting as a point of escalation for billing issues, and partnering with cross-functional teams. You will also support audits, resolve data discrepancies, and refine billing policies. This is a critical role at the intersection of Finance, Operations, and Customer Success, requiring a strategic mindset and hands-on approach to problem-solving.

Requirements

• 5+ years in revenue ops, billing, accounting, or finance (startup or SaaS/logistics a plus)
• Proven leadership experience; managing offshore teams a plus
• Deep understanding of revenue flows (e.g., subscriptions, usage, tiered pricing)
• Hands-on with billing/finance tools — NetSuite and Nexudus a plus
• Strong spreadsheet & reporting skills (Excel, Google Sheets)
• Process design and automation experience for billing/invoicing workflows
• Clear communicator across functions and in customer interactions
• Comfortable navigating ambiguity and prioritizing in a fast-moving setting
• High attention to detail and consistent reporting accuracy
• Customer-centric mindset with a focus on resolving issues and designing smart policies

Responsibilities

• Lead and develop the Billing team, setting clear expectations and fostering a customer-first mindset
• Oversee billing communications, ensuring clarity, compassion, and urgency
• Monitor and improve performance metrics like response time, resolution time, and CSAT
• Own the monthly revenue close — including reconciliations, reporting, and variance analysis
• Build dashboards and reports on revenue trends, churn, MRR/ARR, and pricing insights
• Automate and improve manual billing workflows, including invoice generation and refund approvals
• Act as point of escalation for sensitive billing issues; de-escalate with accuracy and empathy
• Track open tickets and customer conversations to identify patterns and drive product/process fixes
• Partner with CX, Finance, and Ops to align revenue processes with customer needs
• Support audits and finance data requests, ensuring readiness and clean documentation
• Resolve revenue data discrepancies across systems and teams
• Refine billing and revenue policies based on feedback, edge cases, and business complexity