Revenue Operations

Summary

Join Shift5, a rapidly growing scale-up specializing in cybersecurity and predictive maintenance for operational technology (OT) systems, as their Revenue Operations employee. This high-impact role directly supports Sales, Finance, and Marketing, requiring a strategic, results-oriented individual with experience in scaling companies. You will report to the VP of Finance and be responsible for establishing and scaling the Revenue Operations function. The ideal candidate will have a "roll-up-the-sleeves" mentality and a proven track record of success in a similar role. Shift5 offers a competitive compensation and benefits package, including a bonus program, equity, and comprehensive health coverage.

Requirements

• Education: Bachelor's Degree in marketing, finance, data science, business, or social sciences
• Experience: Proven experience in implementing and optimizing revenue operations processes in a scale-up environment. Familiarity with Enterprise SaaS/B2B (Deal Desk, Order Management, Finance/Sales Operations, Pricing) and direct/channel sales models is highly desirable
• Skills: Strong business acumen, reporting & analytics, troubleshooting, problem-solving, and project management. Highly organized, customer-focused, innovative, and detail-oriented. Excellent communication, self-awareness, and ability to multitask and prioritize effectively
• Technical: Highly proficient in Google Suite and Salesforce (SFDC). Basic understanding of revenue recognition rules and CPQ tools (e.g., Zuora, Salesforce CPQ)

Responsibilities

• Deal Management: Coordinate complex deal approvals, acting as a trusted advisor from opportunity creation to post-sales. Review opportunities for accuracy and compliance
• Reporting & Analytics: Develop and present key revenue metrics, dashboards, and forecasting insights to leadership, ensuring transparency and actionable data. Provide inputs for quarterly sales forecasting and report on accuracy
• Process Improvement: Drive initiatives to improve revenue data integrity, Go-to-Market productivity, and simplify processes across the organization. Develop and maintain deal management tools and templates
• Cross-functional Collaboration: Partner with sales, finance, product, and delivery teams to optimize processes, facilitate system improvements, and inform capacity planning
• Sales Support: Respond to Revenue Operations inquiries, manage Salesforce opportunity queues, support sales operations requirements (quotes, opportunity management, account management), and ensure strong data hygiene in Salesforce and other sales tools
• Policy Enforcement: Maintain and enforce departmental review and approval SLAs, ensuring accurate booking metrics and Salesforce data integrity

Preferred Qualifications

Interest: An interest in aviation, cybersecurity, defense technology, or B2B/B2G/public sector sales

Benefits

• Base Salary: $100,000-$150,000
• Bonus program and equity in a fast-growing startup
• Competitive medical, dental, and vision coverage for employees and their families
• Health Savings Account with annual employer contributions
• Employer-paid Life and Disability Insurance
• Uncapped paid time off policy
• Flexible work & remote work policy
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)