Senior Revenue Operations Manager

Summary

Join Jobber as a Senior Revenue Operations Manager and contribute to the success of small home service businesses. You will work closely with go-to-market leadership to drive strategic projects, improve customer satisfaction, and support aggressive growth. This role involves creating processes to scale the department and establish Jobber as a market leader. Responsibilities include supporting the RevOps team, driving mission-critical initiatives, owning go-to-market operations, and facilitating strategic planning. You will also analyze trends, identify efficiencies, understand technological needs, and champion Jobber's culture. The position offers a competitive salary, equity rewards, annual stipends, retirement savings matching, and an extended health package.

Requirements

• Extensive combined experience in a RevOps or go-to-market craft operations role
• AI Evangelist; a forward looking, curious mind towards how to leverage AI to improve GTM
• PostSale background ; direct experience working in a postsale function (i.e. onboarding, customer success, expansion, support)
• Rev Ops experience; strong understanding of SMB B2B SaaS go-to-market strategy, processes, pipelines, and technology. [Specific focuses okay (sales, marketing, customer success, etc)]
• Advanced knowledge of Salesforce & HubSpot and experience with BI tools such as Tableau or Mode Analytics
• Excellent communication skills, including the ability to synthesize data into understandable information that supports effective decision making
• Experience with digital transformation of rev technology tooling
• To be comfortable in an ambiguous and fast-paced environment . We’re growing fast and things are changing every day - what worked yesterday might not anymore
• The ability to work on multiple projects simultaneously , and establish new processes while streamlining existing ones
• To be a champion of Jobber’s culture and core values - humble, supportive, and give a sh*t

Responsibilities

• Support the RevOps org as a senior subject matter expert and participate in the development of junior staff
• Specifically drive mission critical initiatives across both go-to-market strategy and technical transformation
• Own the operations of our go-to-market function. Work with key stakeholders in Marketing, Sales, and Success to drive effective processes that help us convert prospects at every stage of the funnel
• Facilitate and drive strategic planning along with go-to-market leadership and Finance for high level initiatives such as Organizational Structure, Sales tactics, Segmentation, and new experiments
• Work collaboratively inside and outside the team. You will act as a liaison between the go-to-market craft functions to align with them on top priorities. Also, you will work closely with our technical teams to drive system and process change
• Establish the source of truth for go-to-market metrics. Create, maintain and communicate the key metrics that impact the business and help set targets to push the team forward
• Analyze trends and performance in an effort to identify greater efficiencies and better understand process bottlenecks and inconsistencies throughout the entire sales lifecycle
• Understanding the technological needs of the go-to-market teams , and enacting tooling changes as needed - from sourcing through to implementation

Preferred Qualifications

• Proficient in SQL database language
• Certification in Salesforce or HubSpot

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers