Risk and Fraud Manager

Summary

Join Shippo's first Trust & Safety team as a key member responsible for protecting the company's ecosystem from fraud and abuse. You will lead the charge in identifying fraudulent activities, designing preventative measures, and creating scalable processes to safeguard customers and partners. Leveraging your technical expertise and data-driven approach, you will build and execute strategies to tackle complex fraud issues. Collaboration with cross-functional teams is crucial to ensure the effectiveness of security measures. This role requires a strong analytical mindset, excellent communication skills, and the ability to navigate ambiguity in a fast-paced environment. Shippo offers a remote-first, globally distributed work environment with competitive compensation and benefits.

Requirements

• 5+ years of experience in detecting, monitoring, and preventing fraud, ideally for a marketplace, payment platform, or shipping platform
• Proficiency in data analysis tools and techniques (e.g.,Sift, Stripe RADAR, SQL, Looker, etc.)
• Demonstrated success at building escalation protocols from the ground up
• Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments
• Experience building trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture
• Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization
• Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution
• Comfort managing ambiguity and asking lots of questions
• Entrepreneurial mindset, taking ownership of your work and determined to find solutions
• Excellent judgment in prioritizing work, escalating decisions, and knowing what risks are worth taking
• Collaborative, low-ego, ability to make the workplace more fun for everyone

Responsibilities

• Conduct in-depth analysis of datasets to identify patterns, trends, and anomalies related to fraud and abuse
• Prepare reports, dashboards, and visualizations to communicate findings to stakeholders and leadership
• Establish and manage KPIs for trust and safety metrics; measure effectiveness, and continuously improve our programs
• Investigate fraud incidents to proactively identify and address potential vulnerabilities
• Develop and implement strategies to counter risk and threats, including implementing stronger controls to improve our security posture against bad actors
• Design and build anti-abuse protections and counter-abuse strategies
• Prioritize based on urgency and severity
• Develop escalation protocols
• Communicate effectively with technical and non-technical audiences, both verbally and in writing
• Collaborate with cross-functional teams to understand business requirements, present analysis results, and provide data-driven recommendations
• Work closely with stakeholders to define business requirements and analytical needs
• Evaluate, manage, and advocate for the tools to support data analysis and reporting processes
• Develop and maintain scalable dashboards and reports to track key performance indicators and progress against goals
• Provide input on compliance with company policies, carrier policies, and relevant regulations, including data privacy regulations
• Respond to inquiries from law enforcement and government agencies, including subpoena requests, in collaboration with the Legal team

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents)
• Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
• $153,000 - $207,000 a year