Senior Product Manager, Risk

Summary

Join Gusto's Payments and Risk team as a Risk Product Manager and help ensure that our 400,000+ small and medium businesses and millions of their employees are paid on time and safely. You will build products and services to manage fraud and credit risk while ensuring positive user experiences. Collaborate with engineers, designers, and other stakeholders to develop and implement risk management systems and processes. Your responsibilities include building the product roadmap, conducting market research, and using data-driven decision-making to optimize risk and grow market share. This role requires 5+ years of experience in product management and risk-related work, including experience designing and building risk management platforms. The ideal candidate will possess knowledge of risk management systems and tools and the ability to make sound decisions in the absence of complete data. Gusto offers competitive compensation, and the position may be based in various locations, including the possibility of remote work.

Requirements

• 5+ years of experience in Product Management and Risk related work
• Experience designing and building risk management platforms that find the balance of loss prevention and user experience
• Knowledge of systems, processes, tools and vendors related to threat detection, payment transactions, operational procedures, and risk scoring
• Ability to make sound risk and customer experience decisions in the absence of data
• Ability to communicate effectively based on audience

Responsibilities

• Ownership : Build products and services that help manage fraud and credit risk while enabling positive user experiences for Gusto’s payroll products
• North Star : Build customer trust by delivering great customer experience consistently across the entire customer journey. Optimize risk to grow unit economics and market share responsibly for Gusto
• Collaborate : Work collaboratively with Engineers, Designers, Product Managers, Fraud/Risk Operations and other stakeholders to bring new products and features to our customers
• Communicate your work across technical and non-technical decision-makers
• Manage dependencies across other product development teams
• Develop the roadmap of your product area through deep research and understanding of business goals and OKRs
• Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
• Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with team while driving transparency and focus on customer and business outcomes

Preferred Qualifications

Experience with data structures, analytics, and AI/ML models for risk management is a plus

Benefits

• Our cash compensation amount for this role is $153,000/yr to $191,000/yr in Denver & most major metro locations, and $186,000/yr to $230,000/yr for San Francisco, Seattle & New York
• We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada