Risk Operations Analyst

Summary

Join GoDaddy as a remote Fraud Risk Reviewer and contribute to a fast-paced team dedicated to mitigating high-risk transactions and account activity. You will investigate merchant accounts, identify fraud trends, and provide solutions to improve risk workflows. This role requires 3+ years of experience in fraud or risk and a queue-based environment. You'll need strong analytical skills, a customer-focused mentality, and the ability to collaborate effectively. The position involves weekend and holiday coverage in the PT time zone. GoDaddy offers a comprehensive benefits package, including paid time off, retirement savings options, bonuses, health benefits, and parental leave.

Requirements

• 3+ years working in the fraud or risk industry
• 3+ years working in a queue-based environment or support environment
• Demonstrate a customer focused mentality
• Strong willingness to learn and expand fraud and risk knowledge
• Demonstrate strong ability to work collaboratively with multiple teams across the company
• Ability to navigate ambiguity in a fast-paced work environment
• Ability to take initiative with minimal direction
• Possess a strong willingness to learn and take proactive measures to mitigate foreseeable issues and barriers

Responsibilities

• Work in a fast-paced queue environment to review high risk transaction and account activity
• Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business/account information and documentation
• Identify and flag developing fraud and risk trends
• Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless world class experience
• Maintain production and quality operational targets

Preferred Qualifications

2+ years working with payments and eCommerce

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave