Risk Ops Associate

Summary

Join Lithic, a company building card issuing and payment infrastructure, as a Risk Operations Associate. This remote position based in the Philippines focuses on managing fraud, disputes, and chargebacks while providing excellent client support. You will investigate transactions, make risk decisions, and improve operational processes. The role requires expertise in payment risk operations and collaboration with various teams. You will contribute to process improvements and maintain accurate records and reporting. This position offers a competitive salary and benefits package.

Requirements

• 2+ years of issuer fraud and dispute operations management, preferably with a fintech or issuer processor
• Expert knowledge and understanding of fraud and dispute investigation best practices, including how to comply with Federal Regulations E and Z, NACHA operating guidelines, and Mastercard and Visa operating rules
• Strong analytical and critical thinking skills with the ability to synthesize information from multiple sources. You are naturally curious, love complex puzzles, and find satisfaction in root cause analyses
• Excellent written and verbal communication skills, with the ability to explain complex financial concepts clearly
• Detail-oriented approach with proven ability to maintain accuracy while managing multiple priorities
• Self-motivated with the ability to work independently and as part of a collaborative team
• Ability to maintain confidentiality and handle sensitive financial information responsibly
• Advanced Google Suite skills and Microsoft Office suite skills

Responsibilities

• Execute daily fraud monitoring and investigation workflows, analyzing transaction patterns and account behaviors to identify and mitigate fraudulent activity
• Process and investigate customer disputes, chargebacks, representments, and arbitrations according to card network regulations and internal policies, ensuring timely resolution within mandated timeframes
• Respond to customer inquiries providing clear explanations of risk decisions, dispute outcomes, and account actions
• Conduct detailed investigations of suspicious activities, documenting findings and recommendations in case management systems
• Make consistent risk decisions based on established policies while exercising sound judgment on edge cases
• Collaborate with Risk, Compliance, and Product teams to identify trends and recommend process improvements
• Maintain accurate records and reporting metrics for fraud losses, dispute volumes, and operational KPIs
• Participate in quality assurance reviews, compliance testing, and internal audits to ensure operational excellence
• Contribute to the development and refinement of standard operating procedures and training materials
• Escalate complex cases and emerging risk patterns to senior team members and management

Preferred Qualifications

Experience with case management systems, SQL, or data analysis tools is a plus

Benefits

• Health, vision, and dental insurance; HSA Contribution Match
• Unlimited PTO
• 401(k) match
• Voluntary Life Insurance and AD&D
• 3% cashback on all Privacy purchases
• 12-weeks fully paid parental leave
• Work From Anywhere: work from anywhere in the world 4-weeks each year
• $50/month towards your commute
• Free lunch every Tuesday and Thursday