Senior Program Manager

Summary

Join Mod Op as a Sr. Program Manager to lead complex marketing initiatives and multi-SBU programs for enterprise clients. Orchestrate Mod Op's full-service agency expertise, ensuring alignment with client goals and a cohesive digital transformation strategy. Lead end-to-end program orchestration, managing timelines, interdependencies, and budgets. Manage program health, mitigate risks, and enable teams to deliver their best work. Build trust, guide cross-functional teams, and bring structure and partnership to projects. Operate with operational rigor while maintaining creativity and flexibility.

Requirements

• 10+ years experience in program management within a full-service agency environment
• Proven success managing large-scale, multi-disciplinary enterprise marketing programs
• Deep understanding of integrated marketing functions and channels, including but not limited to: brand, media, content/creative, CRM, marketing automation, digital strategy, analytics, and technology
• Strong leadership presence and business acumen, with the ability to guide both internal and client conversations at the executive level when needed
• Demonstrated experience managing complex budgets, forecasts, scopes, and delivery timelines
• Knowledge of both B2B and B2C client business operations, and how they differ
• Excellent communication, facilitation, and executive presentation skills
• Strong understanding of project management methodologies and ability to apply appropriately
• Experience leveraging project management and financial tools/software

Responsibilities

• Ability to connect marketing execution to business outcomes; translating client strategy and objectives into actionable execution plans
• Managing large, multi-workstream programs for enterprise clients with deliverables that thread multiple Mod Op services to achieve project goals
• As the face of delivery, you build trust and results through transparent and productive client communication, while proactively managing risks to keep programs on track
• Driving consistent program structures, status reporting, profitability monitoring, media plans, and scope/budget management across initiatives
• Owning end-to-end delivery accountability: timelines, quality, dependencies, risk mitigation, and program health
• Aligning and scheduling work and teams including defining activities, sequence, dependencies, work effort, and associated resource requirements
• Responsible for ensuring all deliverables sent to the client are top quality and meet expectations
• Overseeing financial performance and delivery progress across programs, including forecasting, pacing, scope adherence, profitability optimization, and resource utilization
• Identifying and mitigating workflow, timing, or resourcing risks across delivery streams
• Maintaining accurate and proactive reporting to both internal and client stakeholders
• Ensure forecasts include allocations for both billable + non-billable time within 5 business days of the opportunity being opened
• Actively communicate staffing needs on opportunities opened that will require staffing within the next 30 days
• Serving as the internal delivery liaison, guiding and supporting cross-functional team members in defining the way we can most effectively deliver to the clients’ objectives. Fostering collaboration, communication, and shared ownership of outcomes
• Mentoring PMs and junior leaders, helping to develop business acumen, stakeholder management skills, and team accountability
• Partnering with Mod Op leaders to ensure appropriate resourcing and staffing plans
• Identifying and improve processes that elevate efficiency, clarity, and delivery excellence for Mod Op and our clients

Preferred Qualifications

PMP, Scrum, or similar certification is a plus

Benefits

• Health, dental and vision benefits
• 401k plus matching
• Life Insurance
• Generous time off plus December holiday closure
• Hybrid remote/in-office work schedule
• Fun company culture with a great balance of work and play
• Individual offices