Robotics Onboarding and Support Specialist

Summary

Join Simbe as an Onboarding & Support Specialist and manage the deployment of robots in new retail locations, ensuring optimal product performance. You will coordinate remote teams, troubleshoot technical issues, and meet deployment deadlines. The ideal candidate possesses problem-solving skills, understands robotics and network systems, and can manage complex tasks across multiple teams. Responsibilities include facilitating onboarding, monitoring product performance, troubleshooting issues, and managing schedules and quality assurance. The role requires strong communication and technical skills, along with the ability to adapt to changing requirements. A competitive hourly rate is offered.

Requirements

• Strong troubleshooting skills, particularly with network issues and technical product performance
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong communication skills for coordinating between remote teams and stakeholders
• Detail-oriented with a focus on accuracy and quality in all aspects of deployment
• Technical proficiency with software tools, reporting systems, and scheduling systems
• Ability to adapt to changing requirements and troubleshoot issues quickly and effectively

Responsibilities

• Facilitate Onboarding: Manage the onboarding process for new retail locations, ensuring products are deployed according to established timelines and customer requirements
• Pre-deployment Requirements: Ensure all pre-deployment requirements are met, including confirming network credentials, docking locations, and defined traversal areas
• Monitor Product Performance: Ensure that the deployed technology is performing at optimal levels and meeting customer expectations in terms of functionality, accuracy, and reliability
• Troubleshoot Issues: Investigate and resolve network connectivity issues, product defects, and out-of-box problems to minimize downtime and ensure a seamless customer experience
• Schedule Management: Develop and maintain traversal schedules for the robots, ensuring optimal route mapping and coverage in retail locations
• Quality Assurance (QA): Perform quality checks for various parameters, including decode accuracy, out-of-stock (OOS) detection, price verification, location coverage, upload speed, and report timing to ensure performance meets quality standards
• Remapping & Pattern Changes: Manage updates to traversal patterns and remapping of robots as needed based on store layout changes or performance optimization
• Task Management: Coordinate with remote teams to track progress, resolve issues, and ensure the smooth deployment and operation of the technology

Preferred Qualifications

• Bachelor's Degree in technical or business field
• Experience in robotics, retail technology, or a related technical field
• Familiarity with Linux systems, knowledge of robotics and ROS, and basic networking skills
• Familiarity with Atlassian products, e.g. Jira, Opsgenie, and Confluence
• Familiarity with product performance reporting, QA processes, and data analysis (Excel-based)
• Prior experience with robotics deployment or similar technologies

Benefits

$32 - $35 an hour