Roi Specialist

Summary

Join Grow Therapy as a Release of Information (ROI) Specialist and contribute to improving mental healthcare accessibility. You will process and respond to medical record requests, ensuring compliance with regulations. This remote-friendly role involves collaborating with a team, communicating with clients and providers, and contributing to process improvements. The ideal candidate possesses 2+ years of experience in ROI or medical records management, is tech-savvy, detail-oriented, and a team player. Grow Therapy offers competitive salaries, comprehensive health insurance, flexible work arrangements, and various wellness benefits.

Requirements

• Have 2+ years experience in Release of Information or medical records management
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
• Have great attention to detail and an eye for process improvement

Responsibilities

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

Preferred Qualifications

Experience in mental/behavioral health and/or tech

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours and location (remote OR in-office, your choice!)
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and bi-weekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities