Remote Routing Analyst

Summary

Intergo Telecom is seeking a detail-oriented Routing Analyst to optimize A2P SMS routing processes. The role involves analyzing traffic patterns, troubleshooting issues, generating reports, collaborating with carriers, and monitoring industry trends. Required qualifications include a Bachelor's degree in telecommunications or related field, 2+ years of experience in routing analysis, strong analytical skills, proficiency in data analysis tools, and knowledge of A2P SMS and telecommunications protocols.

Requirements

• Bachelor's degree in telecommunications, information technology, or related field
• 2+ years of experience in routing analysis or a similar role within the telecommunications industry
• Deep knowledge of the wholesale & operator messaging universe and International/Local SMS prices
• Good understanding of telecom route quality metrics & indicators
• Strong analytical skills with a keen attention to detail
• Proficiency in data analysis tools and reporting software
• Excellent problem-solving abilities and technical aptitude
• Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

• Analyze A2P SMS traffic and routing performance to identify patterns and trends
• Establish and maintain strong business relationships with international carriers, local operators, aggregators, SMS hubs and resellers to grow and strengthen our bilateral route connectivity and clientele
• Troubleshoot routing issues and implement solutions to optimize performance
• Generate and maintain routing reports to provide insights for management and technical teams
• Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international products and services and increase our trading volume
• Collaborate with carriers and partners to ensure efficient routing of A2P SMS traffic
• Monitor industry trends to recommend improvements and enhancements in routing strategies
• Document and maintain routing configurations and procedures to ensure consistency and efficiency
• Daily route management and trading through our enterprise telecommunication servers
• Daily price update management and route quality monitoring to ensure continuous and profitable flow of traffic

Preferred Qualifications

Knowledge of A2P SMS and telecommunications protocols is a plus

Benefits

• Competitive salary and performance-based bonuses
• Paid days off per year
• Opportunities for professional development and career advancement
• Advanced reporting tools and a team of data analysts will help you gain oversight
• A dynamic and inclusive work environment
• Fully remote (worldwide) opportunity or hybrid
• If you work on-site at our awesome office in Paphos, we want you energized! Free snacks, fruits, spirits and coffee for everyone
• Flexibility and work-life balance