SaaS Implementation Manager

Summary

Join Vetcove's growing team as a Platform Implementation Manager and oversee the end-to-end onboarding of veterinary clinics onto their platform. Guide clinics through setup, training, data migrations, and system configuration, ensuring their long-term success. This role involves acting as the primary point of contact for clinics during implementation and collaborating with various internal teams. You will define project goals, manage timelines, deliver training, and troubleshoot issues. The position requires managing multiple concurrent projects and strong communication skills. Travel to client sites may be required (up to 10-15%). Vetcove offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree or equivalent practical experience
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
• Strong organizational skills and the ability to manage multiple concurrent projects
• Exceptional written and verbal communication skills with technical and non-technical audiences
• Proficiency in project management tools and experience building timelines and status reports
• Willingness to travel to client sites as needed (up to 10–15%)

Responsibilities

• Own the entire implementation lifecycle—from project planning to go-live
• Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
• Define project goals, success metrics, and deliverables aligned with client needs and business priorities
• Assist and guide clinics through a migration of their existing workflows to a new platform
• Build and manage project plans and timelines; identify and resolve blockers proactively
• Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
• Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
• Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

Preferred Qualifications

Experience working with clinics, healthcare providers, or other medical environments is a plus but not required

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events