SaaS Implementation or Integration Manager

Summary

Join our team as an Implementation Lead with 8+ years of experience in SaaS product implementation, specializing in Salesforce or Microsoft Dynamics. You will manage and mentor a team, drive implementation strategy, ensure successful software delivery, and achieve high customer satisfaction. The role requires managing project risks, resource allocation, and providing strategic direction. Success in this position demands strong leadership, cross-functional collaboration, and excellent communication skills to engage with C-suite executives. Experience with enterprise software and complex integration projects is essential. The position requires working a US shift (06:30 PM IST to 03:30 AM IST).

Requirements

• 8+ years of experience in SAAS product implementation, particularly with Salesforce or Microsoft Dynamics
• Strong background in enterprise software, leadership, and cross-functional collaboration
• Excellent communication and client interaction skills
• Proficiency in client engagement and managing complex integration projects
• Strong communication and interpersonal skills
• Experience in Salesforce or Microsoft Dynamics CRM systems
• Hands-on experience with ERP systems and their integration
• Proficiency in ETL (Extract, Transform, Load) processes and system integrations
• Advanced knowledge of SQL for data querying and management
• Familiarity with SaaS (Software as a Service) platforms
• Expertise in handling system integrations across multiple platforms
• Solid background in enterprise software solutions
• Proven experience working with global customers in a professional setting
• Available to work in US Shift (06:30 PM IST to 03:30 AM IST)

Responsibilities

• Manage and mentor a team of implementation managers and consultants
• Drive the implementation strategy
• Ensure successful delivery of software solutions
• Achieve high customer satisfaction
• Manage project risks
• Allocate resources
• Provide strategic direction throughout the implementation lifecycle
• Engage with C-suite executives to align project expectations

Preferred Qualifications

• Experience integrating Salesforce or Microsoft Dynamics with advanced systems like NetSuite, Business Central, or F&O
• Familiarity with QuickBooks or other financial software integrations
• Expertise in managing multi-functional teams across global locations
• Advanced proficiency in presenting and aligning strategies with C-suite stakeholders
• Proven experience in mitigating project risks and driving smooth transitions to support teams
• Knowledge of formulating proposals for new systems, procedures, or processes
• Background in acting as a liaison to resolve subsidiary management issues