SaaS Implementation Manager

Summary

Join our team as an Implementation Lead and drive the DBSync implementation strategy, partnering across the organization for optimal customer experience. As a thought leader and consensus builder, you will lead a team of implementation managers and consultants, ensuring successful project delivery and high customer satisfaction. You will manage project plans, mitigate risks, and communicate effectively with senior management. This role requires strong leadership, communication, and technical skills, along with experience in enterprise software and SaaS product implementation. The position is based in Bangalore with a U.S. shift.

Requirements

• Experience in customizing Salesforce or Microsoft Dynamics and integrating them with applications like QuickBooks, NetSuite, Business Central, F&O, etc
• 6+ years of hands-on experience in SAAS product implementation, handling multiple complex projects
• Background in enterprise software before transitioning into an Implementation role
• Team management experience
• Excellent oral and written communication skills
• Proficiency in client interactions

Responsibilities

• Manage, coach, and mentor the implementation team
• Ensure customer satisfaction during and post-implementation
• Ensure optimal usage of product capabilities before handing over to the Support team
• Review and manage project plans, mitigate risks, and ensure successful Go Lives in collaboration with project managers/leads
• Monitor project progress, and communicate project status effectively to senior management via reports, presentations, and meetings
• Build and guide project teams, foster communication among team members
• Manage Kick-off Meetings
• Allocate resources efficiently and appropriately
• Ensure the team has required competencies and is well trained
• Understand team challenges and provide support for their success
• Capture and manage project risks/issues and implement mitigation strategies
• Make critical decisions and recommendations using analytical skills
• Set the implementation strategy, considering timelines, impacts, and risks
• Remove roadblocks and constraints during the implementation process
• Provide high-level guidance and recommendations to clients on implementation and integration procedures
• Serve as an escalation point for issues during implementation
• Formulate proposals for new systems, procedures, or processes
• Act as a liaison with subsidiary management and staff to resolve issues

Benefits

Remote work