SaaS Sales Lead Instructor

Summary

Join Generation, a global nonprofit, as a dynamic Instructor to deliver remote training for Sales Development Representatives (SDRs) in the SaaS sector. This full-time contract role, initially based in the US, focuses on providing high-quality online training and supporting learners' career transitions. You will facilitate online training, collaborate with the team, and contribute to data insights on remote work. The role requires experience in B2B sales, training, and using CRM systems like HubSpot or Salesforce. The contract is initially for a specific period, supporting two cohorts. Your work will directly impact the lives of unemployed individuals seeking economic stability.

Requirements

• A bachelor’s degree in any field or equivalent work experience
• A minimum of 3 years of relevant – hands-on – professional experience in B2B Sales. This could be as an SDR/BDR and/or managing SDRs/BDRs, preferably at a SaaS company
• Conducting lead generation and lead qualification for outbound and inbound contexts is a must
• Having in-depth knowledge and hands-on experience with CRM systems (HubSpot preferred, Salesforce also accepted) and its functionalities, including automation, analysis, and customization
• Analyzing and leveraging sales metrics to drive performance improvements using the above-mentioned CRM systems
• Mentoring and coaching sales professionals to enhance their skills and achieve their targets
• At least 1 year of proven experience facilitating on-the-job SDR/BDR Training/Coaching. Experience as a professional adult trainer is essential
• Passion for helping change the life trajectories of unemployed and/or at-risk youth
• Professional certifications from Hubspot or motivation to obtain necessary Hubspot certifications on the job is a must
• Strong command of digital tools is key, in particular: G Suite, Teams, Slack, and Outlook
• Proven track record with LMS platforms to manage and deliver training content (Canvas preferred)
• Excellent communication skills (writing + oral expression that can work for different audiences)
• Embody values and understand the future challenges and opportunities for youth empowerment and is passionate about creating an impact in the employment ecosystem
• Identify with the mission of Generation
• Demonstrate an interest in the intersection of social and educational initiatives and genuine enthusiasm and passion for teaching and facilitation
• Demonstrate resilience as well as great adaptability and flexibility
• Demonstrate great motivation and empathy to support groups of young adults who are facing barriers to employment
• Work rigorously and independently
• Thrive in a fast-paced and dynamic work environment
• Creative problem-solving abilities to address training challenges and learner needs
• Demonstrate proactiveness, personal responsibility and a strong commitment towards self-reflection and growth
• Dedication to supporting learners that need additional support and guidance in order to achieve mastery

Responsibilities

• Provide quality, effective, rigorous, relevant and adapted training to an adult audience
• Become familiar with and follow the course of the program as designed by Generation
• Manage the involvement and active participation of our learners in the training program
• Establish a strong culture of learning and teaching and ensure a positive and inclusive learning environment
• Build strong and trusting relationships with learners, develop a detailed knowledge of their strengths and challenges while ensuring a caring learning environment, and conduct office hours and/or provide other strategic learning opportunities to support learners
• Oversee learner progress by frequently reviewing and analyzing learner data (e.g., reviews attendance, assignments, assessments, etc.), grading assignments and assessments, leveraging relevant digital tools like Salesforce, and suggest and implement strategies to support learner needs (e.g., offer office hours, add refresher content, etc.)
• Take into account the feedback and results of learners and adapt teaching accordingly
• Monitor and respond to learners' messages and requests on our communication channels (e.g. Teams, Slack)
• Conduct assessments and ensure data is accurately recorded by the assistant instructor, and learner progress is regularly reported and reviewed in Canvas, Salesforce, and other relevant platforms
• Share feedback with the Generation team and implement the recommendations to guarantee quality training for our learners
• Effectively use digital tools such as Teams, Canvas, Slack, and GDrive to perform daily instructional tasks
• Actively collaborate with the Generation team to identify and effectively counter obstacles to learners' success and transition into a professional environment
• Participate in the organization of the cohort launch (e.g., lead pre-program orientation sessions, collaborate with delivery team and mentors, etc.)
• Advising and supporting micro-internship design as needed
• Attend onboarding sessions as agreed with the management team before cohort launch
• Take part of coaching cycles determined per management with specified cadence; this could include instructional team meetings, coaching conversations, participating in communities of practice and/or take part of specific professional development activities for upskilling such as attending workshops/trainings
• Lead and coordinate with delivery team, particularly the assistant instructor
• Coach and develop the Assistant Instructor

Preferred Qualifications

• 2+ years of HubSpot experience and confidence in teaching key HubSpot sales tools used in the program without detailed instructor guides
• At least 1 year of experience managing small teams (e.g., team building, collaboration, professional growth and development, coaching) is preferred
• Being up-to-date with the latest trends, methodologies, and opportunities in Sales. Specific knowledge on SaaS sales is a plus

Benefits

Remote work