SaaS Software Training Specialist

Summary

Join Encoda, a leading claims and denials software solution provider, as a SaaS Software Trainer. You will conduct virtual and on-site training sessions for healthcare providers on our RCM Workflow system and data analytics platform. Develop structured training programs, create training materials, and provide post-training support. This role requires a minimum of three years of professional training experience in a healthcare or medical billing SaaS environment, strong understanding of medical billing, and excellent communication skills. You will work with the product team to enhance training programs and software usability. Encoda offers a competitive compensation and comprehensive benefits package.

Requirements

• Minimum 3 years as a professional software trainer, preferably in a healthcare or medical billing SaaS environment
• Strong understanding of medical billing, revenue cycle management (RCM), CPT/ICD-10 coding, insurance claims processing, and practice management workflows
• Proficiency with SaaS-based Medical Billing and Practice Management software; proficiency with creating recorded and LMS courses; familiarity with EHR/EMR systems is a plus
• Ability to deliver training to both technical and non-technical audiences via virtual webinars, classroom-style training, and one-on-one sessions
• Excellent verbal and written communication skills, with the ability to simplify complex topics for various user levels
• Experience creating training documentation, online courses, and video tutorials
• Comfortable working in a fast-paced SaaS environment with frequent updates and feature rollouts

Responsibilities

• Conduct virtual and on-site training sessions, while on camera, for new and existing users on the Encoda SaaS RCM Workflow system and our PowerBI based data analytics platform
• Develop structured training programs to ensure smooth onboarding and effective software adoption for healthcare providers, billing teams, and administrative staff
• Create and maintain training materials, Absorb LMS online self-paced courses, including user guides, video tutorials, FAQs, and knowledge base articles
• Provide post-training support, answering questions, troubleshooting software issues, and ensuring users can effectively use the system
• Assist clients in integrating the software into their day-to-day medical billing and practice management workflows
• Gather feedback from trainees and work with the product team to enhance training programs and software usability
• Stay up with industry changes, including healthcare regulations, medical coding updates, and software feature enhancements

Preferred Qualifications

• Experience with Medical Practice Management systems, LMS or reporting tools related to healthcare analytics
• Background in healthcare administration, medical coding, or billing management
• Certifications in Medical Billing, Healthcare IT, or Training & Development

Benefits

• Competitive compensation
• Comprehensive benefit package, including medical, dental, vision, disability, and life insurance
• Matching 401k plan and FSA options
• Front-loaded Paid Time Off (PTO) and 10 company-observed holidays
• Cohesive and engaging remote work culture allowing a healthy work-life balance