Software Training Specialist

Summary

Join Affinitiv's award-winning team as a Software Training Specialist! This role involves traveling to US automotive dealerships to deliver expert training on SaaS products. You will analyze dealership workflows, provide tailored recommendations, and conduct quality assurance checks. Collaborate with various teams to support customers and resolve issues. This position demands extensive travel (up to 75%), a deep understanding of the automotive industry, and strong presentation and communication skills. Affinitiv offers a comprehensive benefits package and a flexible Work from Here program.

Requirements

• 3-5 years in the automotive industry with specific expertise in fixed operations (service, sales, and marketing)
• Proven ability to effectively deliver training in both classroom and virtual settings, with strong classroom management skills
• Excellent communication skills with the ability to be patient, calm, and approachable when working with dealership personnel
• Ability to work independently in a fast-paced environment, meeting aggressive timelines
• Must be able to travel 75% of the time, including up to three weeks per month onsite with dealerships, and one week working remotely from home
• Valid driver’s license and reliable transportation for client visits

Responsibilities

• Lead onboarding sessions and deliver training on a variety of SaaS products for automotive dealerships
• Analyze each dealership’s workflow and processes, offering tailored recommendations customized to enhance their operations
• Conduct various product quality assurance checks before training sessions and deliver webinars to ensure customer understanding
• Work closely with Client Success, Technical Support, and Onboarding to support customers, resolve issues, and enhance the functionality of our software
• Identify and troubleshoot software functionality issues, offering temporary workarounds and troubleshooting steps
• Stay up to date with industry trends to ensure your expertise remains relevant and impactful
• Using relevant feedback gathered from the field, provide insights as to the strengths and weaknesses of Affinitiv products in comparison to its competitors

Benefits

• Medical, dental, vision and 401K effective day 1
• Generous PTO