iDesign is hiring a
SaaS Support and Onboarding Specialist

Summary

Join iDesign as a SaaS Support and Onboarding Specialist in a part-time, hourly, contractual role. Assist with onboarding, provide basic technical support, gather feedback, and contribute to knowledge base maintenance. Remote work is required.

Requirements

• Bachelor's degree in a relevant field, or equivalent work experience
• 0-2 years of experience in customer service, technical support, or a related client-facing role
• Excellent written and verbal communication skills
• Basic understanding of SaaS products and technology
• A proactive approach to problem-solving
• A genuine passion for helping others and a commitment to providing excellent customer service

Responsibilities

• Assist with onboarding new clients
• Provide basic technical support to clients
• Gather feedback from clients through surveys, interviews, and other channels
• Contribute to the development and maintenance of our knowledge base and customer support documentation
• Maintain accurate records of client interactions and support requests using our CRM system

Preferred Qualifications

• Familiarity with CRM & Project Management software (e.g., Hubspot, GitHub, Asana)
• Proficient in Excel/Google Sheets
• Experience in the Education Industry

Benefits

Remote work is required