Summary

Join D-EDGE as an Onboarding Specialist or Technical Support Specialist to assist hotels worldwide in enhancing their online visibility and sales through a diverse range of SaaS and digital marketing solutions. The Onboarding Specialist will oversee the successful activation and implementation of D-EDGE products, while the Technical Support Specialist will provide prompt technical support for these products.

Requirements

Proactive and capable of working independently
Strong analytical, problem-solving, and communication skills
Proficient in D-EDGE solutions, Salesforce CRM, and Excel
Experience in B2B technology or hospitality sectors
Familiarity with GDS or OTA systems

Responsibilities

Adhere to processes for effective product activation
Gather and configure necessary information from Account Managers and clients
Register accounts and set up products (excluding websites)
Collaborate with Account Managers/Sales to establish the required ecosystem
Record and update activation tasks in Salesforce CRM
Log and address issues in Salesforce CRM to assist Level 1 resolution
Monitor the onboarding journey and keep up with D-EDGE product updates and industry trends
Manage client training online or onsite based on needs
Analyze customer requirements and handle complaints in collaboration with Account Managers
Respond to incoming support requests within 30 seconds
Proactively create and manage cases in Salesforce CRM
Resolve technical issues promptly and clearly
Enhance client knowledge and independence with D-EDGE products
Escalate unresolved cases to higher levels as needed

Preferred Qualifications

Training experience is a plus

Benefits

The selected candidate will be required to attend a 3-4 week training in Jakarta during their first month of joining

D-EDGE Hospitality Solutions is hiring a Onboarding and Technical Support Specialist