WhatConverts is hiring a
SaaS Onboarding & Implementation Specialist

Summary

The job is for an Enablement Specialist at WhatConverts, a dynamic SaaS company offering lead tracking solutions. The role involves onboarding new customers, upselling, conducting demos, and providing support to the Sales department. The position is fully remote and requires 2+ years of experience in a combination of corporate onboarding and technical support roles, with previous SaaS experience being mandatory.

Requirements

• Must be located in EST time zone to qualify
• 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required

Responsibilities

• Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships
• Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary
• Conduct onboarding calls with new customers that are engaging, purposeful, and effective
• Perform product demonstrations for customers who enroll in a product trial period organically
• Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment
• Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries

Preferred Qualifications

• 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred
• Strong knowledge of Google Analytics, or similar web analytics experience
• Must have prior hands-on experience working within a CRM
• A willingness to learn new things as our company grows
• Strong written and verbal communication skills
• Ability to analyze problems, develop and execute creative, customer-focused solutions
• Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
• Strong time management and data organization skills
• Previous experience in a sales related role preferred, but not required

Benefits

• Remote first company
• Immediate impact
• Health/Wellness. - we offer a variety of premium medical insurance plans, as well as dental and vision insurance
• Employee support. - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees
• Time off. - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees
• Diversity and inclusion. - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach