Sales Account Manager

Summary

Join Unite Us as a Sales Account Manager and become a dedicated partner to enterprise customers, owning their experience from onboarding to renewal and expansion. Develop deep relationships, drive adoption of Unite Us solutions, and identify growth opportunities while ensuring high customer satisfaction and retention. Leverage your health and social care expertise to deliver tailored solutions. You will deliver sales objectives, manage sales pipelines, and track customer information in Salesforce. This remote, US-based role requires excellent communication and collaboration skills. The ideal candidate has 5+ years of relevant experience and a bachelor's degree or equivalent.

Requirements

• 5+ years of sales, customer success, account management or directly related work experience preferred
• Experience creating and sustaining strategic partnerships
• Experience with renewals and retention opportunities
• Experience analyzing data to pull our insights, tell a story and drive revenue growth within the account
• Demonstrated experience in managing a book of business
• Typically requires a bachelor's degree or equivalent experience

Responsibilities

• Deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Manage and track customer and transactional information in Salesforce
• Provide regular and accurate reporting of pipeline and forecast in Salesforce
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users
• Practice effective, excellent communication with leadership, customers, and extended team and partners
• Act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Travel to customer locations in support of sales efforts
• Participate in team-building and company-growth activities, including strategic planning, sales training, customer marketing efforts, and customer care
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions that currently are out of scope but would add value

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time OffTake what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental LeaveAdoptive parents are included
• Employee Resource GroupsChoose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace
• Spending AccountsWe offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer MatchEnjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance