Sales Account Manager

Summary

Join CivicScience, a company that provides high-velocity consumer insights to leading brands, as a Sales Account Manager. This role focuses on nurturing client relationships, driving upsell opportunities, and creating compelling performance decks. You will be the primary client contact, translating their needs into customized advertising solutions. The ideal candidate is analytical, a strong storyteller, and passionate about leveraging ad tech. Responsibilities include collaborating with ad sales, tracking proposal outcomes, conducting client check-ins, identifying upsell opportunities, and analyzing data to optimize campaigns. This remote position offers flexibility and autonomy, preferably for candidates in the Eastern Time Zone.

Requirements

• 6+ years in account management within the ad tech industry, including a proven track record of managing and growing client accounts
• Consultative approach to client management with a focus on solving challenges and driving value
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Exceptional communication and presentation skills with experience crafting compelling narratives through performance decks
• Superior organizational and time management skills
• Proficiency in Google Workspace products, Hubspot, Salesforce, and other ad tech

Responsibilities

• Collaborate with ad sales to create inspiring, tailored proposals and pitches
• Understand client need to develop strategies that showcase our ad tech's value
• Track proposal outcomes to refine future strategies
• Stay up-to-date on ad tech trends and competitors for cutting-edge approaches
• Serve as the primary contact, building trust and long-term client partnerships
• Conduct regular client check-ins and quarterly reviews with performance insights
• Translate client needs into customized advertising solutions
• Address concerns quickly to ensure high satisfaction and retention
• Identify upsell/cross-sell opportunities to drive revenue
• Work with Director of Client Engagement to maximize client investment
• Create data-driven decks with campaign insights and actionable recommendations
• Analyze data to track KPIs, identify trends, and optimize campaigns
• Use research and brand lift studies to enhance client value
• Partner with internal teams for seamless campaign execution
• Share client feedback to inform product and strategy development
• Develop templated materials (case studies) to scale solutions

Preferred Qualifications

Background in marketing research, brand lift studies, or ad campaign measurement, a plus

Benefits

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities