Technical Account Manager - Sales Closer

Summary

Join Salescloser.ai, a subsidiary of Wishpond Technologies, as a Technical Account Manager and build AI-driven automation to enhance sales team efficiency. You will support sales calls with technical expertise, ensuring prospects understand the value of our solutions. Responsibilities include QA testing, solution customization, sales enablement, client engagement, and feedback collection. This fully remote position requires a Bachelor's degree in a related field or equivalent experience, strong communication skills, and QA/troubleshooting experience. Competitive compensation, comprehensive training, and various benefits are offered. The ideal candidate will be fluent in English, possess a problem-solving mindset, and thrive in a fast-paced environment.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Computer Science, or related fields (or equivalent experience)
• Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner
• Experience in Quality Assurance (QA) testing and troubleshooting, ensuring reliable performance in real-world settings
• Experience working with sales teams in a fast-paced, tech-driven environment
• Familiarity with customer service automation and its application in sales processes
• A problem-solving mindset with a focus on continuous improvement of sales and technical workflows
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset
• Willing to participate in ongoing education and training for the role

Responsibilities

• Sales Call Support: Join sales calls to provide technical expertise, address customer concerns, and help close deals by demonstrating how chat agents and other solutions meet client needs
• Quality Assurance (QA): Test and review chat agents and other sales solutions to ensure they are functioning as intended, troubleshooting any issues and implementing necessary fixes
• Solution Customization: Work with sales agents and clients to customize chat agent behavior and responses to align with specific customer workflows and business objectives
• Sales Enablement: Collaborate with the sales team to ensure they understand how to effectively use the chat agents you develop, providing training and technical support as needed
• Client Engagement: Act as a point of contact for technical questions during client meetings, presenting solutions that are tailored to customer requirements
• Feedback Loop: Collect feedback from both sales teams and clients to continuously improve chat agents and other sales technologies
• Documentation: Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides
• Other duties as assigned

Benefits

• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more !