Sales Admin

Summary

Join Skillsoft as a Sales Administrator and provide critical support to the sales team, ensuring efficient operations. You will manage administrative tasks, customer interactions, and data processes, acting as a bridge between sales, customers, and internal departments. Key responsibilities include assisting sales teams with daily tasks, processing orders, providing customer service, managing data and reporting, and performing administrative duties. The ideal candidate will have 1–3 years of experience in a similar role, proficiency in MS Office, CRM software, and ERP systems, and strong communication and organizational skills. A high school diploma is required, with a degree in Business Administration preferred. This role offers the opportunity to enhance productivity and customer satisfaction within a dynamic and growing organization.

Requirements

• High school diploma required; degree in Business Administration preferred
• 1–3 years in sales administration or similar role
• Proficiency in MS Office, CRM software (Salesforce, HubSpot), and ERP systems
• Strong communication, organizational, and problem-solving skills
• Attention to detail, ability to multitask, and handle confidential data

Responsibilities

• Assist sales teams with daily tasks, including preparing quotes, proposals, and presentations
• Schedule meetings, manage calendars, and handle communications (emails, calls)
• Maintain and update sales collateral and digital resources
• Process orders accurately, and coordinate with logistics for timely delivery
• Generate invoices, track payments, and resolve order discrepancies
• Address customer inquiries via phone/email, ensuring prompt resolution
• Manage CRM records, handle complaints, and identify upselling opportunities
• Update CRM (e.g., Salesforce) and ERP systems, ensuring data accuracy
• Generate sales reports (weekly/monthly), track KPIs (conversion rates, revenue), and assist in forecasting
• Maintain digital/physical files, prepare contracts, and ensure compliance with policies
• Collaborate with finance, marketing, and logistics teams
• Support onboarding new sales staff and organize team training