Sales And Customer Support Virtual Assistant

Summary

Join 20four7VA as a Patient Support Specialist for a sleep apnea treatment company! This role involves patient outreach, sales support, and customer service to ensure a seamless client experience. You will contact patients, explain treatment options, address concerns, and maintain detailed records. The position requires strong communication, organizational skills, and Salesforce proficiency. While experience in telehealth or healthcare is a plus, it's not mandatory. This is a remote position offering competitive rates, weekly payments, paid time off, and various other benefits.

Requirements

• Strong communication and interpersonal skills, with a focus on sales and customer support
• Excellent organizational and time management skills
• Proficiency in using customer relationship management (CRM) software, specifically Salesforce
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

Responsibilities

• Contact patients via phone, email, and text to encourage the completion of sleep studies and dental impressions
• Provide detailed explanations of treatment options, including the benefits of our services
• Upsell and cross-sell additional services or products that can enhance patient outcomes
• Address patient inquiries, concerns, and objections, guiding them toward successful treatment completion
• Respond promptly to patient inquiries regarding sleep apnea, treatment options, and company policies
• Provide excellent customer service, fostering strong, trusting relationships with patients
• Assist in resolving patient issues, coordinating with other departments as necessary
• Maintain detailed records of patient interactions, ensuring all communications are logged in the CRM
• Update patient records and track progress within the Salesforce CRM
• Monitor patient compliance with sleep study requirements
• Generate reports to monitor key performance indicators (KPIs) related to patient outreach and sales activities
• Provide clear instructions on how to use dental impression kits
• Follow up with patients to ensure the timely return of completed kits
• Coordinate shipping and logistics for dental impression kits

Preferred Qualifications

• Basic understanding of medical terminology and patient care
• Experience in telehealth or healthcare

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you