Sales Development Representative and Chat Specialist

Summary

Join Photobooth Supply Co. as a Sales Development Representative (SDR) and Chat Specialist in a hybrid role, where you'll be the first point of contact for inbound leads, qualifying them and booking meetings with Inside Sales Representatives. This new position requires adaptability and a willingness to shape processes. You'll manage leads via live chat and email, utilizing HubSpot CRM and Gong. Success is measured by KPIs like chat response time, escalation rate, and meetings booked. The role offers a salary of $50,000-$60,000 with an estimated OTE of $60,000-$70,000, plus additional incentive opportunities. Two positions are available, but this may change depending on performance.

Requirements

• Ability to make 150+ calls per day
• 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience
• Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions
• Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses
• Self-motivated, proactive, and able to work independently to meet targets
• Exceptional organizational and time management skills to balance multiple inquiries and follow-ups
• Comfortable working PST hours
• US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming

Responsibilities

• Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects
• Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management
• Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria
• Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives
• Proactively engage with leads to schedule meetings with Inside Sales Representatives
• Ensure meetings are booked efficiently, minimizing scheduling conflicts
• Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication
• Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process
• Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging
• Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns
• Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions

Benefits

• Gold Standard Health Benefits
• 401K
• Education Stipend
• Remote Work
• Bonus Plan
• Annual Retreat
• Generous PTO and Holiday Schedule
• Quarterly Financial Meetings
• Open Book Management
• Intimate Team
• Work from Home Stipend