Sales Engineer

Summary

Join Constant Contact as a Sales Engineer and bridge the gap between technical product knowledge and customer needs. You will be a key player in driving sales and ensuring customer satisfaction, acting as a liaison between the sales team and product development. Responsibilities include providing pre-sales technical support, working with customers to design solutions, collaborating on product improvements, and preparing sales materials. The ideal candidate possesses a Bachelor's degree, 5-7 years of pre-sales experience in a SaaS environment, strong technical knowledge, and excellent collaboration skills. Constant Contact offers a competitive compensation package, including health and welfare benefits, paid leave, and a hybrid work model.

Requirements

• Bachelor's Degree, preferably in Computer Science or Engineering
• 5-7 years in a technical pre-sales environment, preferably with a SaaS vendor
• Has a sales mindset
• Strong knowledge of web development platforms, databases, and infrastructure
• Proven experience with APIs and API protocols
• Ability to collaborate and build relationships with peers, supporting teams, and senior leadership
• Experience with Salesforce

Responsibilities

• Provide pre-sales technical support to the sales team, which includes executing product demonstrations and technical presentations and acting as the software integration expert during the sales process
• Work with customers to understand their requirements and design solutions that meet their needs
• Collaborate with the product development team to ensure that customer feedback is integrated into product improvements
• Prepare technical documentation, proposals, and sales materials to support the sales process
• Build and maintain strong relationships with customers, acting as a trusted technical advisor throughout the sales cycle
• Serve as the liaison between sales teams and all supporting teams including engineering, sales operations, CRM, web services, security, and API support
• Own all RFP and vendor assessment requests by either responding to questions directly or collaborating with the teams as needed
• Responsible for product roadmap by identifying short-term and long-term issues that need to be addressed, recommending courses of action, and setting a priority order
• Participate in sales calls as needed to demonstrate functionality and/or answer questions
• Partner with other core lines of business such as Customer Onboarding, Professional Services and Partner Success in support of fulfilling the customer journey

Preferred Qualifications

Previous experience in B2B sales, in a SAAS environment

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities