Remote Sales Engineer

Summary

Join Donorbox's fast-growing team as a Sales Engineer to bridge the gap between our development team, sales, and prospects, accelerating the adoption of our software. As an integral part of the team, you will be responsible for understanding and responding to customer pre-sales needs, collaborating closely with Sales, Development, and Product teams, and reporting to the Director of Sales.

Requirements

• Bachelor's degree in Computer Science, Engineering would be a plus
• Exceptional written and spoken communication skills in English
• Strong analytical and research skills
• In-depth Knowledge of Software and Web Technologies: A strong grasp of software development practices, web technologies (HTML, CSS, JavaScript, Rails), database management, and APIs
• Understanding of SaaS Platforms: Experience with Software as a Service (SaaS) platforms, including familiarity with cloud services, subscription models, and software integration practices
• Troubleshooting and Problem-Solving Skills: Ability to quickly diagnose and troubleshoot technical issues that may arise during sales demonstrations or discussions

Responsibilities

• Deliver an exceptional pre-sales customer experience
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions
• Demonstrate how Donorbox suite of products can provide solutions to customers’ business needs and deliver value, including (but not limited to) joining demos, use case scoping, and proof of concepts
• Conduct implementation calls with Enterprise level customers
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
• Develop and nurture strong customer relationships during the evaluation and purchasing process
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning
• Collaborate closely with the Sales, Marketing and Development/Engineering teams to ensure a seamless pre-sales experience
• Ability to answer technical questions related to RFI/RFPs from enterprise prospects

Benefits

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes