Sales Engineer

Summary

Join Nova Labs, the creators of Helium Mobile, as a Sales Engineer to support the deployment of our carrier offload solutions onto enterprise wireless networks. You will bridge our sales, technical, and customer success teams, ensuring seamless integration. This remote, full-time role requires technical pre-sales support, deployment assistance, and customer success activities. You will need a Bachelor's degree or equivalent experience, 3+ years in a technical sales role, and strong wireless networking knowledge. We offer a comprehensive benefits package including 100% covered health insurance, flexible time off, and opportunities for professional development.

Requirements

• Bachelor’s degree including technical studies, for example Computer Science, Engineering, Physics, or equivalent professional experience
• 3+ years of experience in a technical sales, pre-sales engineering, or deployment role, preferably within enterprise networking or wireless software solutions
• Strong understanding of wireless networking concepts, protocols, and enterprise infrastructure (e.g., access points, controllers, VLANs, firewalls, antenna positioning)
• Proficiency in configuring and troubleshooting wireless network devices and software
• Experience with enterprise IT environments, including integration with systems such as Active Directory, RADIUS, and network monitoring tools
• Familiarity with cloud-based software solutions and APIs
• Strong presentation and communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Hands-on experience with wireless network protocols (eg. Passpoint)

Responsibilities

• Collaborate with the sales team to identify customer needs and present tailored solutions
• Conduct technical presentations, product demonstrations, and proof-of-concept (POC) engagements
• Address technical questions and concerns during the sales process to build trust and confidence with prospective clients
• Assist in the configuration, testing, and deployment of software and configurations onto enterprise wireless networks, ensuring optimal performance and security
• Work closely with customer IT teams to troubleshoot and resolve integration challenges
• Develop and document deployment plans, workflows, and best practices
• Maintain in-depth knowledge of Helium Mobiles software, blockchain, tokenomics, and industry standard wireless networking protocols
• Stay up-to-date on industry trends, competitor offerings, and emerging wireless technologies
• Act as a technical advisor to customers post-deployment, ensuring they maximize the value of the software
• Provide training and guidance to customer teams on using and managing the software effectively
• Gather customer feedback to inform product development and improvement
• Partner with product management and engineering teams to relay customer insights and contribute to feature enhancements
• Support marketing initiatives by contributing to technical content, webinars, and case studies

Preferred Qualifications

• Customer-focused with a problem-solving mindset
• Ability to thrive in a fast-paced, collaborative environment
• Excellent organizational skills and attention to detail

Benefits

• Remote-First: Work from wherever your heart desires within the US. We offer a supportive and innovative remote-first work environment, with regular in person team meetups
• Comprehensive benefits package: 100% covered premiums (medical, dental, vision) for you and yours, plus flexible time off, wellness stipend and retirement plans
• Growth: Opportunities for professional development
• Salary + Equity