Sales Engineer

Summary

Join OpenEye, a leader in cloud-centric video management software, as a Sales Engineer. This key role involves being a primary technical contact for customers, handling product details, system design, training, and project deployment. You will leverage your technical skills to explain product specifications and benefits to customers. Responsibilities include preparing presentations, assessing equipment needs, developing training courses, and providing customer feedback to product teams. You will also prepare cost estimates, analyze cost-benefit ratios, and identify strategies to address market changes. The position requires strong technical skills, business-to-business experience, and the ability to travel frequently.

Requirements

• Bachelor’s degree or equivalent industry experience
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline
• 3 years “Business to Business” support experience
• Ability to travel 50-75% including overnight and including some weekends and occasionally on short notice
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking
• Bilingual fluency in English and Spanish required to effectively communicate with clients, customers, and team members

Responsibilities

• Prepare and deliver general sales and project specific presentations; sometimes in conjunction with a sales person, sometimes solo
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers
• Provide “voice of customer” to product management, engineering, and development
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions
• Work with marketing to create technical content for advertising campaigns and the website
• Approve tradeshow equipment configuration; and in some instances attend tradeshows to assist with setup, teardown, and working the booth
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation
• Support project installations remotely or on site
• Provide post visit summary with action items to management; and enter appropriate information in CRM
• Communicate troubleshooting discoveries to support department
• Performs all other duties/responsibilities as necessary or assigned

Preferred Qualifications

• CRM software experience
• Network+ certifications (or similar)
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge

Benefits

• Competitive Salary + Bonus Opportunities!
• Medical, Life and Disability Insurance
• 401(k) Retirement Plan
• Family Friendly (flexible schedules)
• Work from Home Days