Sales Engineer

Summary

Join Pendo's Sales Engineering team and play a critical role in customer and company success. As a Sales Engineer, you will be responsible for all technical aspects of the sales cycle, working with Account Executives in the US and Latin America. You will manage proof of concept evaluations, interact with prospects, provide training, and contribute reusable assets. You will also perform Pendo installations, track feature requests, and provide feedback to product, engineering, and marketing teams. This role requires pre-sales experience, a bachelor's degree or coding academy equivalent, Portuguese language skills, and strong communication and problem-solving abilities. Pendo offers a fast-paced, collaborative environment and the opportunity to work with a diverse set of technologies and clients.

Requirements

• Minimum of two (2) years of PreSales experience
• Bachelor’s degree and/or coding academy in a related field
• Portuguese language skills (this role will help in both US and LATAM)
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
• Hands-on experience with client-side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Superior solution scoping abilities, using our existing solution and influencing new product development
• Must be willing to work in a fast paced environment with multiple roles
• Passion, people skills and ability to collaborate with a team of sales professionals you support

Responsibilities

• Sell the product!
• Be the expert that articulates Pendo capabilities in the context of customer needs and value
• Manage and lead proof of concept evaluations
• Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
• Provide training for demonstrating existing and new features
• Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
• Perform Pendo installations, build and troubleshoot Pendo Guides
• Track and raise feature requests
• Provide feedback to product, engineering and marketing teams at Pendo based on market need

Preferred Qualifications

• In-depth knowledge of Product Management as an industry
• Experience working in SaaS
• Experience working with LATAM customers/prospects

Benefits

• The expected salary range for this role to be performed in the United States is $124,000 - $155,000 OTE (70/30 split)
• #LI-Remote