Sales Engineer

Summary

Join Smarsh, a leading provider of digital communication risk management solutions, as a highly qualified Sales Engineer. You will leverage your technical expertise and sales acumen to deliver tailored solutions that meet customer needs. Collaborate closely with the Sales Account Management team and customers to understand their requirements. Develop and deliver technical presentations, demonstrations, and product walkthroughs. Design and propose solutions based on customer needs, ensuring smooth product implementation and ongoing customer satisfaction. Contribute to achieving sales team targets and objectives by providing technical expertise and support throughout the sales process.

Requirements

• Bachelor's degree in a relevant field (e.g., project management, business administration, engineering)
• 2+ years of experience in Sales, Engineering, or Technical Support roles in B2B SaaS company
• Experience working with customers in regulated industries
• Proven experience with Financial Compliance and/or Contact Center Recording
• Proven experience with Analytics
• Excellent communication and interpersonal skills
• Strong technical aptitude and problem-solving abilities
• Ability to understand customer needs and translate them into technical solutions
• Knowledge of the sales process and ability to work in a sales-driven environment
• Proficiency in CRM software, Microsoft Office Suite, and product-specific desktop/mobile-based software
• Ability to work under pressure and manage multiple priorities
• This position may require travel to client sites, trade shows, or conferences

Responsibilities

• Engage with potential clients to understand their technical requirements and pain points
• Provide technical presentations, demonstrations, and product walkthroughs to customers
• Collaborate with the sales team to create proposals and presentations tailored to the client's needs
• Develop and deliver technical content (e.g., product specifications, case studies) to help in the sales process
• Collaborate with Product and InfoSec teams for Security Assessments and RFPs
• Collaborate with internal teams to ensure successful customer POCs
• Demonstrate deep knowledge of products and services to effectively address customer needs
• Stay updated on industry trends, competitive products, and technological advancements
• Provide technical assistance in configuring products for specific customer requirements
• Work with customers to design and propose solutions based on their technical needs and requirements
• Customize and configure solutions based on the client's budget, timeline, and specifications
• Maintain strong relationships with existing and prospective clients
• Act as the technical point of contact between the customer and the company
• Address client inquiries and resolve technical issues during the sales cycle
• Ensure smooth implementation of the product after the sale
• Provide training and technical support to customer's post-purchase
• Ensure ongoing customer satisfaction and identify opportunities for upselling or cross-selling
• Assist the sales team in closing deals by providing technical expertise and support
• Prepare detailed and accurate technical documentation
• Contribute to achieving the sales team’s targets and objectives

Preferred Qualifications

• Call Recording experience with Cisco, Webex, Microsoft Teams, and other telephony platforms
• Experience installing and configuring mobile applications

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work culture