Remote Sales Engineer

Summary

The job description is for a Sales Engineer position at SmartBug Media, a digital agency that offers services in marketing, sales, revenue operations, customer success, e-commerce, and integration. The role involves working closely with sales executives to address pre-sales needs and develop strategies. Requirements include excellent communication skills in English, oral French comprehension, experience in customer-facing roles, mastery of CRM ecosystems like Salesforce, HubSpot or Dynamics, ability to grasp technical concepts, a professional background in development or IT (preferred), strong collaboration and communication skills, comfort with uncertainty, problem-solving abilities, and the ability to work strategically and consultatively. Benefits include flexible schedule, modern offices, remote work options, group insurance program, REER program, telemedicine service, employee assistance program, virtual sleep clinic, vacation time, floating days, social events, computer equipment, and SmartBug clothing.

Requirements

• Excellent written and oral communication skills in English
• *Oral French comprehension
• Experience in a role involving direct customer contact
• Mastery of the CRM ecosystem, in particular Salesforce, HubSpot or Dynamics
• Ability to grasp technical concepts and global technologies, such as APIs and backend/frontend systems
• Ability to work as part of a team while enjoying autonomy in the role, demonstrating strong collaboration and communication skills
• Comfortable in situations of uncertainty, able to work with new technologies and services
• Ability to solve problems with a strategic and consultative mindset

Responsibilities

• Work closely with our sales executives in the selling team to solve the pre-sales’ prospect needs
• Develop strategies with our sales executives to understand how to help their customers/prospects
• Strategically manage complex use cases and the stakeholders on a deal
• Lead and drive technical pre-sales conversations around integration and data migration
• Work closely with the developers to gather feedback during the sales process but also during the production phase
• Build data flow diagram if needed

Preferred Qualifications

A professional background in development or IT (an asset)

Benefits

• A schedule tailored to your personal life - You can walk your dog or do your laundry during the day. At SmartBug, we trust you!
• Up-to-date offices and facilities - Wait till you see the view from the patio!
• The ability to work from your St-Lambert office, your home, your apartment  - you decide
• A group insurance program and an REER program with employer contributions, right from the start;24/7 telemedicine service, an employee assistance program and a virtual sleep clinic
• In addition to vacations, a paid week off between Christmas and New Year's Day, and five floating days
• A relaxed family atmosphere, plenty of opportunities to socialize with your colleagues: 4 to 6, celebratory events, activities of all kinds
• Computer equipment to suit your taste at home and at the office, SmartBug clothing and much more!