Senior Analyst, Sales Operations

Summary

Join Promethean as a Sales Operations Analyst and become an integral member of our Sales team. You will support our Field Sales & Channel business, administer the CRM system, provide user support, and assist in implementation processes. This role involves collaborating with cross-functional stakeholders, developing new business processes, and optimizing our CRM & PBI platforms. You will help the sales team maximize sales through analytics and reporting, partnering with sales managers on forecasting and territory planning. You will also train new sales personnel and proactively identify areas for improvement. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• At least 3 years of experience administering Salesforce organizations to meet business requirements
• At least 3 years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies
• Strong quantitative capabilities with a passion for numbers and analytics
• Experience working with BI/Analytics tools
• High proficiency in Excel
• Ability to use out-of-the-box SFDC functionality as well as building custom solutions or implementing app exchange applications
• Experienced with workflows/ process builders and lightning flows
• Strong analytical and problem-solving skills
• Curious, independent, rigorous and proactive kind of a person
• Ability to tell the story and present the results in a clear and interesting way
• Great communicator and can build relationships with a diverse set of stakeholders
• Excellent team player, and strong attention to details

Responsibilities

• Collaborate with cross-functional stakeholders from Sales, Pricing, FP&A, Order Management, Channel, IT, and fellow Sales Operations team members
• Self-manage to come up with pre sprint technical design and grooming activities
• Drive user story analysis, elaboration and design. Ensure declarative implementation work meets user requirements and doesn’t degrade other business processes on the platform
• Build and maintain custom objects/ fields, validation rules, layouts, reports, dashboards, profiles, permission sets, sharing rules, chatter groups, lightning flows, email templates to optimize business processes
• Champion modular design, reuse, separation of concern, high cohesion and loose coupling
• Employ industry best practices to deliver world-class solutions
• Enable change, help accelerate innovation and ensure customer delight
• Drive activities to meet schedules and timelines
• Manage the Sales Operations Inbox
• Research problems discovered by Stakeholders, QA or product team and collaborate to develop solutions to the problems
• Maintain knowledge of latest SFDC releases and security concerns raised in each cycle for our implementation
• Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue
• Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
• Point of contact for annual planning territory and quota activities such as territory carving, quota setting and headcount planning. Sales capacity modeling, Sales Activity Dashboard (Account Penetration Model), Sales Attainment reporting, New Logo reporting, Acceleration Plans & Customer Expansion Plans
• Reporting & Insights: MBR, pipeline, forecast, sales targeting, sales results, etc. Design and maintain power BI dashboards for all stakeholders
• Train new sales personnel on SFDC and PBI tools and overall sales business processes

Preferred Qualifications

• Salesforce.com Admin and Power BI certifications preferred
• Experience working in an Agile environment
• JIRA or Confluence
• Data Loader
• SFDC DevOps tools or working with SQL / SOQL / SOSL Queries
• Salesforce.com Advanced Admin certification
• Experience working in classic interface and lightning interface

Benefits

• MultiSport Card
• Private Medical Insurance with Dental/Vision Coverage
• Parental Leave Program
• Birthday day off
• Multicultural day off
• Two Volunteering Days
• Well-Being Programs (For example, company-wide health challenges)
• Reward and Recognition Program
• Fruity Tuesdays